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Businesses are facing a range of challenges from natural disasters and in this landscape, the ability to swiftly address them is vital. So much so that over recent years, it has turned from an advantage into an absolute necessity.
Business continuance planning is a strategic framework that allows businesses to do exactly this. As the business landscape changes, BCP strategies—and by extension, disaster recovery planning strategies—have changed as well to account for these changes.
One of the main ways in which this has happened is through technological innovations. Let’s explore some of the most innovative technologies in recent years that have elevated DR efforts.
Here are a few innovative technologies that have changed the way disaster recovery planning has been done in recent years.
If you’re managing a contact center operation in this day and age, chances are you’re probably operating in a CCaaS environment.
Blackchair, in partnership with Continuance, brings you Continuance, an end-to-end service—covering configuration tracking, automation, and consultancy services—to improve continuance in your Genesys Cloud platform.
Continuance is an add-on to Symphony, Blackchair’s CCaaS auditing and configuration automation platform. With Continuance, you can:
Optimize your Genesys Cloud Platform by addressing the unique challenges in business continuance planning with advanced automation capabilities.
- Identify key assets, threats, and scenarios.
- Define recovery solutions.
- Draft a disaster recovery plan.
- Determine a recovery location.
- Refine, test, and re-test the plan
- Mitigation
Preventing future emergencies or minimizing their effects. - Preparedness
Planning how to respond. - Response
Taking action to effectively contain and control the incident. - Recovery
Restoring normal operations
- Data center disaster recovery
Focuses on restoring data center services and operations. - Data backup disaster recovery
Involves creating and storing backups of data to restore operations. - Virtualized disaster recovery
Utilizes virtualization technology to quickly resume operations after a disaster
Continuance is all you need—configuration tracking, automation, and consultancy services as an all-in-one solution for cloud operations. Learn more about how CCaaS migration contributes to BCP efforts here.
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