Leverage the definitive automated solution for DevOps CX management

Unleash the full potential of your CCaaS operation by building synergy and synchronization across your CX environment through Blackchair’s class-leading configuration management and automation solutions.

Get in touch with us for more

Leverage the definitive automated solution for DevOps CX management

Get in touch with us for more

DevOps is a set of practices that aims to deliver software-based solutions faster and more reliably by fostering collaboration and automation across the development and operations teams.

DevOps CX applies these principles to the customer experience and contact center domain, which encompasses all the interactions and touchpoints that customers have with a brand or organization. When integrated and leveraged strategically, DevOps allows businesses to boost CX delivery and customer satisfaction.

Why is DevOps CX important?

Customer satisfaction is a key metric for measuring the success and loyalty of a business.

The modern customer expects fast, seamless, and personalized experiences across multiple channels and devices. However, delivering such experiences can be challenging, especially in complex and dynamic environments where configuration changes and updates are frequent and unpredictable.

In addition, manual configuration management can be a complex and highly time-consuming process fraught with a high degree of risk.

DevOps integration offers a powerful means of overcoming these challenges by enabling faster and more frequent CX improvements, reducing errors and downtime, and increasing feedback and learning.

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Benefits of automated DevOps management

The application of DevOps practices such as continuous integration, delivery, testing, monitoring, and feedback to the CX domain can deliver a multitude of benefits, including:

Faster time to market

The integration of DevOps CX practices into modes of CX delivery can help accelerate the delivery of new features and enhancements to customer-facing applications and platforms, such as websites, mobile apps, and chatbots. In addition to better meeting customer expectations and delivering greater customer satisfaction, DevOps CX can also help businesses respond to customer needs and expectations more quickly and effectively, as well as gain a competitive edge in the market.

Higher quality of engagement

The implementation of DevOps principles in CX environments can help improve the quality and reliability of customer-facing applications and platforms by automating testing and deployment processes, detecting and resolving issues early, and ensuring consistency and compliance across different environments. This helps businesses to deliver better engagement through every interaction while avoiding costly errors and downtime that can damage customer trust and satisfaction.

Better customer feedback

Increases in customer feedback and learning are enabled through DevOps-based approaches for faster experimentation and validation of CX hypotheses, collecting and analyzing data from various sources, such as web analytics, user surveys, and social media, and incorporating customer insights into the development and operations cycles. This helps businesses understand customer behavior and preferences better, as well as optimize CX outcomes based on data-driven decisions.

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Track and manage source and destination platforms on a single UI to ensure platform synchronization

Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code

Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs

End-to-end configuration auditing to turn CX migration into a precise, accurate operation

Our partners

We work with industry-leading partners to ensure that our solution can turn CX migration into a seamless, productive process.

Our platform partners

Our integration partners

FAQs

Are Blackchair solutions compatible with a wide range of contact center platforms?

Yes, Symphony and Clarity solutions by Blackchair can integrate with any contact center environment based on Genesys, Five9, and other platforms offered by leading vendors.

Can Blackchair Symphony be tailored to match my CX environment?

Yes. Symphony provides results and insights that are customized and personalized based on the operations within your CX environment to ensure an ideal fit that drives results from your contact center.

Can Blackchair Symphony scale with my expanding CCaaS operations?

Yes, Symphony can be scaled up to accommodate your growing contact center operations.

Synchronize the operations of your contact center with Blackchair!

Build synergy and synchronization across all of your CX systems and within your entire contact center platform to unleash the maximum potential of your CX operations. Be it a legacy CCaaS or a cloud-based contact center, our comprehensive CX operations management tools have you covered.

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