Gain Five9 migration assurance with Blackchair

Turn migration into an automated, data-driven exercise to reduce risk, improve delivery, and guarantee value throughout the lifecycle of the project with our Five9 migration assurance solution.

With CX migration projects fraught with risk, you need a platform that can turn migration into an automated, data-driven exercise to guarantee consistent delivery and eliminate risk.

This way, you can reduce the cost of migration, improve productivity, reduce the workload on your strained CX engineering team, and maximize ROI when migrating to the Five9 solution.

At Blackchair, this is what we specialize in.

Whether you are looking to catalog legacy systems, or migrate configuration data—Blackchair can help you make a successful transition to your Five9 solution.

How Blackchair and Five9 work together to create a seamless migration project

Discover and catalog your collection of legacy systems and data within four weeks.

Inject relevant configuration data from legacy systems to the Five9 solution.

Translate persistent configuration data to suit the Five9 platform, raising productivity, and reducing team workload.

Track configuration changes on the source and the Five9 platforms and monitor developments on both platforms.

Utilise an automated rollback feature that allows you to undo harmful configuration changes with a few clicks.

How Blackchair and Five9 work together to create a seamless migration project

Discover and catalog your collection of relevant legacy systems and data within four weeks.

Inject the system relevant configuration data from legacy systems into the Five9 solution

Translate configuration data into the language of the Five9 solution without human intervention.

Track configuration changes on the source and the Five9 solution to streamline migration.

Utilize an automated rollback feature to undo harmful configuration changes with a few clicks.

Manage your Five9 and source solution at the same time on a single UI to help oversee migration.

Why work with Blackchair?

Migrating to a new CX solution is an intimidating experience because guaranteeing a smooth, risk-free move to the destination solution is difficult even with a migration plan and executive buy-in.

The Blackchair automated CX management platform helps you gain Five9 migration assurance, reduce risk, and improve outcomes.

With our platform, you can turn CX migration into an automated, data-driven exercise to make a smooth, seamless shift to the Five9 solution by leveraging our platform to complete critical operations such as controlling the flow of configuration data and automating catalog analysis. 

The benefits of choosing Blakchair for Five9 migration assurance

Gain instant knowledge of design spanning legacy platforms and Five9 systems in quick time.

Exit legacy solution to the Five9 solution without any major disruptions to the ecosystem and project.

Get a comprehensive report on how legacy systems are used in real-time to improve migration.

Slash delivery times, costs, and improve productivity by automating configuration data translation.

Reduce or eliminate manual processes to streamline processes and reduce strain on your team.

Realize productivity benefits and cost savings on a much swifter timeline to maximize ROI.

Reduce defects and prevent errors from undermining the project to ensure system stability.

Re-use the system throughout the lifecycle of the project, maximizing ROI on your investment.

The benefits of choosing Blakchair for Five9 migration assurance

Gain instant knowledge of design spanning legacy platforms and Five9 systems in quick time.

Exit legacy solution to the Five9 solution without any major disruptions to the ecosystem and project.

Get a comprehensive report on how legacy systems are used in real-time to improve migration.

Slash delivery times, costs, and improve productivity by automating configuration data translation.

Reduce or eliminate manual processes to reduce the strain on your CX engineering team.

Realize productivity benefits and cost savings on a much swifter timeline.

Reduce defects and prevent errors from undermining the project.

Re-use the system throughout the lifecycle of the project, maximizing ROI on your investment.

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Gain instant knowledge of design spanning legacy and Five9 systems.

Get a comprehensive report on how legacy systems are used in real-time to improve migration.

Slash delivery times, costs, and improve productivity by automating configuration data translation.

Reduce or eliminate manual processes to reduce the strain on your CX engineering team.

Realize productivity benefits and cost savings on a much swifter timeline.

Reduce defects and prevent errors from undermining the project.

Re-use the system throughout the lifecycle of the project, maximizing ROI on your investment.

FAQs

How does automated rollback work?

Automated rollback is a feature exclusive to the Blackchair platform. Since our platform tracks configuration changes, users will have detailed logs of all system changes, giving you a snapshot of how the system operated before changes were made.

Thanks to this feature, if a configuration change resulted in a system error, you can look up system logs, determine who made the change, what they did, and undo it in a few clicks.

This reduces troubleshooting time and minimizes disruption to your migration project.

What steps in the migration process can I automate?

Any repetitive process that requires low effort or skill can be automated with the Blackchair platform. For example, injecting configuration data into the destination platform no longer requires manual intervention, and your engineers don’t have to complete the task. This frees up their time to do more valuable work.

Do you offer an on-premise option for customers?

We offer on-premise as an option available for clients who need it. Alternatively, we offer a cloud-based solution for anyone planning to migrate from one cloud-based solution to another.

What configuration changes can the platform track?

Blackchair tracks all types of configuration changes, including amendments to value settings. The system can also track the specific actions taken during a set time and who made them. This makes it easy to undo changes should the need arise.

Useful resources

Blackchair - Brochures - CX system analysis and data collection

CX system analysis
and data collection

Blackchair - Brochures - Five 9 Clarity Service

FIVE 9 Clarity Service
powered by blackchair

Blackchair - Brochures - Reduce Project Risk Streamline Operations And Reduce CX Project Management Risks

Reduce Project Risk and Streamline Operations

Have questions?
Book a demo with us.

Want to know how you can cut costs and improve outcomes during your migration project? Book a demo with us to learn more.

Our specialists will go over the platform with you and address any questions you may have. 

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