Resolve the challenges of legacy CX platform migration
Clean out legacy systems to accelerate CX migration
As a CX center, you care about how much redundancy, irrelevance, and inefficiency have built up over the years in your CX environment.
This is because legacy configurations hinder the migration process, making it more ineffective and inefficient—delaying deadlines, and driving up costs.
But by leveraging an automated CX management platform, you can quickly identify redundancy within your legacy systems, making it easier to distinguish valuable data from irrelevant data.
This will help you resolve the challenges of cleansing legacy systems and turn CX migration into an efficient process that stays on schedule.
Our CX management platform can cleanse legacy data to distinguish irrelevant from valuable data, and translate it into a format your destination platform can understand, to optimize legacy CX platform migration seamlessly.
What are the benefits of CX migration solutions?
Classify published handlers to identify legacy configuration and what aligns with your use case or OOB target platform capability
Continuously audit source and destination platforms throughout the migration project
Translate and move users, skills, and relevant business configuration to your new platform
Effective root cause analysis and compliance reporting
Identify how the solution is working in the business by studying system usage, system response, and interaction demand
Migrate relevant premise data directly to your new platform in weeks
Use pre-packaged change and testing templates to reduce pressure on constrained resources
Lower costs by reducing effects/errors/unplanned efforts
Why work with Blackchair?
At Blackchair, we have over 15 years of experience helping CX centers turn legacy CX platform migration into a more efficient process.
Our automated CX management platform cleanses systems and turns migration into a more timely, efficient procedure.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
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Interested in partnering with us?
FAQs
Our solution makes it easier to account for business configuration. For example, you can translate and move users, skills, and relevant business configuration to your target cloud platform, making it easier to manage both technical and business configurations.
