Use Blackchair and Infovista together to create a more detailed, comprehensive testing process while also streamlining complex operations.
Use Blackchair and Infovista together to create a more detailed, comprehensive testing process while also streamlining complex operations.
With CX networks becoming more complex, it is important to ensure that CX testing results should give you an in-depth and comprehensive analysis of the flow of configuration data.
With this in mind, Blackchair has partnered with Infovista to help users augment testing and monitoring to maximize outcomes and improve testing quality.
Blackchair’s omnichannel management dashboard provides real-time insights into CX testing processes to give you an in-depth analysis of your testing results. Our platform provides an enhanced user experience for Infovista users with its detailed reporting metrics and real-time monitoring.
Whether you are looking to improve platform stability or optimize planning, you can use our platform to improve overall testing and maximize effectiveness on critical procedures, such as network lifecycle automation and improve contact center assurance.
Blackchair comes with an array of features that can help you optimize your CX testing process. Here are some of them:
With Blackchair, you can augment your testing process with added features that you cannot find anywhere else. Here are some features:
With Blackchair, you can augment your testing process with added features that you cannot find anywhere else. Here are some features:
With Blackchair, you can augment your testing process with added features that you cannot find anywhere else. Here are some features:
Want to determine how you can improve your testing process with the Blackchair platform? Sign up for a free demo to get started.
Want to determine how you can improve your testing process with the Blackchair platform? Sign up for a free demo to get started.
With the Blackchair platform, CX engineers have an array of interactive features, such as the creation of automated APIs. You can create custom APIs to template different configuration operations to stabilize the platform and optimize the testing process. This feature will help you create a consistent, stable CX testing process and maximize the findings you get with Infovista.
By using the Blackchair platform, you can get a detailed 3D configuration report that captures all changes made when using the platform. The report details how different systems are used in real-time and allows you to determine which system components get the most traffic.
For example, if there is a VDM report of 1000 VDMs, you determine which 100 VDMs get most of the traffic. This level of insight and detail is also possible when working within a multi-vendor ecosystem.
Blackchair tracks configuration changes across the entire CX network and adds them into a database that contains all data on configuration logs taking place within your network. You can use the information to undo any configuration changes with a single click using the platform, making it perfect for resolving any issues that arise during testing.
Our CX management platform can discover errors, log them, and store them for an internal review, which includes any errors found during CX testing. Furthermore, you can use the platform to track and monitor all configuration operations within the CX network and leverage the insight to improve the CX network, optimize the life cycle, and meet regulatory standards.
Feel free to get in touch with us to get all your doubts clarified.
Our locations
Blackchair Americas, 71 Stevenson Street, Suite 400, San Francisco, California, 94105.
UK: 
enquiries@theblackchair.com© 2024 Blackchair Inc. All rights reserved.