The latest report from Gartner titled "4 Steps for a Successful Migration to CCaaS" addresses the best approach to take when migrating to CCaaS and notes the role that automated services provided by Blackchair can play in enhancing the success of these efforts.

In the report, Blackchair is identified as a vital asset in 3 key areas:

• When it comes to using automated tools to assist with the analysis, Gartner notes, ”Blackchair Clarity is a vendor independent service that provides continuous audits for Avaya, Cisco and Genesys CCI… This approach is suitable for large contact centers with a thousand or more seats of medium contact centers with significant configuration complexity”.
• In the operations and efforts of pushing configuration changes into your organization’s new CCaaS solution, Gartner encourages using Blackchair services to enhance efforts, “For clients migrating between different vendor platforms, tools such as Blackchair Symphony can help automate this process”. The automated approach, especially for large contact centers with possibly thousands of configuration items is where Blackchair comes into its own.
• Finally, with life cycle management, Gartner refers to Blackchair by highlighting how, “Blackchair’s Symphony can help with automating life cycle management, deployment and testing tasks”.