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Today’s contemporary organizations need to be able to understand their customers' needs, preferences, behaviors, and feedback in real-time and at scale so that they are in a position to deliver high-quality CX and engagement.
Contact centers have long been the engines of CX quality, delivery and customer satisfaction. Therefore, enhancing contact center operations with the right strategic approach for achieving CX excellence can help businesses provide better engagement and instill loyalty among their customers.
Ensuring the delivery of CX supported by an effective strategy can help businesses gain repeat business and improve returns and results from operations. However, most CX operations fail to capture the full spectrum of customer emotions, sentiments, and motivations that drive their actions and loyalty—this is where automated discovery and CX forensics solutions come into play.
Automated discovery and CX forensics combine to provide the vital insights that organizations need to optimize their contact center operations and assume a better-aligned strategic posture for better CX delivery.
The speed of automated discovery processes ensures rapid results in aligning configurations in the contact center, allowing for junk configurations to be eliminated. CX forensics allows better visibility into the CX environment and shines a light on the specific points to be addressed.
Be it a legacy contact center or a fully-fledged CCaaS operation, the insights and ability to make data-backed decisions can allow organizations to follow a reliable path toward formulating the ideal strategic framework for achieving CX excellence.
Take the first step on your journey toward CX excellence built upon a sound CX strategy formulated with reliable insights uncovered through automatic discovery and accurate CX forensics.
Organizations can experience the following benefits by relying on CX forensics and automated discovery services to guide strategic initiatives targeting better CX delivery:
Our automated CX management platform comes with several features you cannot find anywhere else.
We work with industry-leading partners to ensure that our solution can turn CX migration into a seamless, productive process.
Our platform partners
Our integration partners
Clarity automated discovery service by Blackchair scans your CX environment automatically to identify misaligned and junk configurations. It also assists organizations in eliminating the redundancy built into any legacy contact system to streamline the contact center operations and increasing readiness for implementing broad strategic measures to elevate CX delivery, such as by laying out a clear roadmap for CCaaS migration based on the requirements and nature of the operation.
Yes, Symphony and Clarity solutions by Blackchair can integrate with any contact center environment based on Genesys, Five9, and other platforms offered by leading vendors.
Yes, as with all Blackchair solutions — Clarity provides results and insights that are customized and personalized based on the operations within your CX environment to ensure that ideal strategic measures can be identified to drive maximum results from your CX operation.
Clarity by Blackchair allows businesses to achieve CX excellence with powerful automated solutions that optimize the effectiveness of CX delivery and maximize productivity in contact center operations backed by sound strategies to maintain peak performance at all times.
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