__CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"7a6de":{"name":"Main Accent","parent":-1},"7c414":{"name":"Accent Dark","parent":"7a6de"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]},"original":{"colors":{"7a6de":{"val":"rgb(55, 179, 233)","hsl":{"h":198,"s":0.8,"l":0.56,"a":1}},"7c414":{"val":"rgb(13, 49, 65)","hsl_parent_dependency":{"h":198,"s":0.66,"l":0.15,"a":1}}},"gradients":[]}}]}__CONFIG_colors_palette__

CX configuration management helps mitigate pressure on contact center resources

Maximize efficiency with our contact center management solution

CX configuration management helps mitigate pressure on contact center resources

 Maximize efficiency with our contact center management solution

Transform CX configuration management to get better results using fewer resources

Are you having trouble tracking unapproved change requests to your CX system? The Blackchair CX configuration management solution can help you track configuration changes and change requests to ensure system stability.

Our configuration management solution, along with compliance and security tools, allows you to monitor CX changes to your system in real-time, freeze change requests, and undo any unauthorized changes by automatically rolling back your CX software to a previous state.


This way, you can police your CX environment more effectively by optimizing resource management to maximize CX ROI, stabilize CX system functions, and ensure that your platform meets security and compliance. 

What problems do we solve?

Managing unapproved change requests to your CX platform

Meeting compliance and security requirements

Reducing pressure on high-value resources

Making CX configuration management more transparent

What problems do we solve?

Managing unapproved change requests to your CX platform

Meeting compliance and security requirements

Reducing pressure on high-value resources

Making CX configuration management more transparent

Why choose Blackchair? 

Blackchair’s CX management platform comes with a range of features that allow you to police your CX environment more effectively:

  • Automatic rollback: To undo the damage from unauthorized changes
  • Compliance and security tools: To ensure approved changes follow regulations
  • Real-time monitoring: To be informed about any changes to your CX system
  • Freeze change requests: To ensure unapproved change requests are not implemented

Why choose Blackchair?

Blackchair’s CX management platform comes with a range of features that allow you to police your CX environment more effectively:

  • Automatic rollback: To undo the damage from unauthorized changes
  • Compliance and security tools: To ensure approved changes follow regulations
  • Real-time monitoring: To be informed about any changes to your CX system
  • Freeze change requests: To ensure unapproved change requests are not implemented

What will you gain by using Blackchair?

Blackchair will improve configuration management so you can improve system stability and CX productivity while maximizing CX ROI.

Stabilize your CX platform:
 Prevent unwarranted changes and secure your system

Police your CX environment:
Meet security and compliance requirements at all times

Improve configuration management:
 To improve productivity and reduce strain on CX resources

Prevent unauthorized changes:
 Ensure unauthorized changes are not made to your system

What will you gain by using Blackchair?

Blackchair will improve configuration management so that you can improve system stability and CX productivity while maximizing CX ROI.

Stabilize your CX platform: Prevent unwarranted changes and secure your system

Police your CX environment: Meet security and compliance requirements at all times

Improve configuration management:
To improve productivity and reduce strain on CX resources

Prevent unauthorized changes:
 Ensure unauthorized changes are not made to your system

Book a free demo 


Want to know if the Blackchair platform will sort out your CX configuration problems? You can book a demo with us!

We will show you how the Blackchair platform optimizes CX configuration management and answer any questions you have.

Click on the link below to book a date and time that works for you.

Book a free demo


Want to know if the Blackchair platform will sort out your CX configuration problems? You can book a demo with us! 

We will show you how the Blackchair platform optimizes CX configuration management and answer any questions you have. 

Click on the link below to book a date and time that works for you.

Our partners


We work with the best companies to ensure that our CX platform is operating at peak capacity at all times.

Our platform partners

We work with top-tier CX firms to maximize CX delivery and business outcomes.

Our integration partners

Our partners complement the CX management solution to help you maximize CX ROI and productivity. 

Our platform partners

We work with top-tier CX firms to maximize CX delivery and business outcomes.

Our integration partners

Our partners complement the CX management solution to help you maximize CX ROI and productivity. 

Get in touch with us

Start optimizing your CX configuration management by getting in touch with us. We can answer any questions you might have.  

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