Are you having trouble tracking unapproved change requests to your CX system? The Blackchair CX configuration management solution can help you track configuration changes and change requests to ensure system stability.
Our configuration management solution, along with compliance and security tools, allows you to monitor CX changes to your system in real-time, freeze change requests, and undo any unauthorized changes by automatically rolling back your CX software to a previous state.
This way, you can police your CX environment more effectively by optimizing resource management to maximize CX ROI, stabilize CX system functions, and ensure that your platform meets security and compliance.
Blackchair’s CX management platform comes with a range of features that allow you to police your CX environment more effectively:
Blackchair’s CX management platform comes with a range of features that allow you to police your CX environment more effectively:
Want to know if the Blackchair platform will sort out your CX configuration problems? You can book a demo with us!
We will show you how the Blackchair platform optimizes CX configuration management and answer any questions you have.
Click on the link below to book a date and time that works for you.
Want to know if the Blackchair platform will sort out your CX configuration problems? You can book a demo with us!
We will show you how the Blackchair platform optimizes CX configuration management and answer any questions you have.
Click on the link below to book a date and time that works for you.
We work with the best companies to ensure that our CX platform is operating at peak capacity at all times.
We work with top-tier CX firms to maximize CX delivery and business outcomes.
Our partners complement the CX management solution to help you maximize CX ROI and productivity.
We work with top-tier CX firms to maximize CX delivery and business outcomes.
Our partners complement the CX management solution to help you maximize CX ROI and productivity.
We follow the best security practices recommended by Microsoft, Google, and Amazon and build our data policies around these security practices
Our CX management solution can help you optimize configuration practices because of the features on offer, which include the ability to police CX configuration practices and conduct a configuration comparison to detect unauthorized changes while managing multiple domains. This would help reduce the constraints on resources while still executing configuration operations.
When a user attempts an unauthorized change, the system prevents the changes from being implemented.
Instead, the CX management platform will alert you of any attempted changes and will freeze the change, preventing it from being implemented until you authorize it. This way, you can ensure that only authorized changes are made to the ecosystem.
Our CX management system can give you a comprehensive record of the type of changes made to your CX environment and who made them so you can make an informed decision when you need to approve or deny a change request.
Start optimizing your CX configuration management by getting in touch with us. We can answer any questions you might have.
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