Click here to get the latest updates from our Blackchair portal.

Take a look at how your training is progressing here.

Click below to access our intuitive interface that tracks everything you’ve done to deepen your understanding of the Blackchair platform.

Want to learn more about the Blackchair platform? Click here to start browsing through all our documents.

Have a feature to request? Click here to send us your requests! You can also check back here to know the status of any previous requests you made.

If you have any concerns that need to be addressed, then don’t hesitate to submit a support ticket. Click on the link below to submit a new ticket.

Brochures

Master the Blackchair platform with our training program

We have created a series of videos to teach you The Blackchair Dashboard Management System. Our introductory session consists of over 13 videos, which will cover all the essential functions necessary to use the system.

Our course will also cover several functions necessary for day-to-day management including:

• Altering administrator settings
• Navigating between environments
• Changing existing access settings
• Creating custom searches to find specific items
• Adding new users to the system
• Licencing user-defined groups
• Running reports on Genesys license usage
• Adding attachments to a file to build knowledge
• Watching item configurations
• Generating email layouts
• Performing advanced searches across different environments and version items.

By the end of the course, you will have a thorough understanding of the platform and its various systems. You will be able to use the system to execute different operations, like report generation and systems monitoring to streamline systems management.