Achieve successful migration to CCaaS with Clarity for automated discovery

Utilize the best-in-class automated discovery services to migrate to CCaaS on a reliable path mapped with accurate CX forensics. Let’s ensure that data-backed decisions guide your every move.

Get in touch with us for more

Achieve successful migration to CCaaS with Clarity for automated discovery

Utilize the best-in-class automated discovery services to migrate to CCaaS on a reliable path mapped with accurate CX forensics. Let’s ensure that data-backed decisions guide your every move.

Get in touch with us for more

Outdated, siloed, and complex contact center systems hamper the ability of businesses to meet the high expectations of modern customers who demand speedy service across multiple channels.

On-premise platforms limit the agility, scalability, and innovation within contact centers and usually result in notable lapses in CX delivery that lead to dis-satisfactory customer interactions and frustration among customers.

Therefore, a customer experience transformation is essential for all businesses that strive to achieve CX excellence and elevate their CX delivery and quality of customer engagement. The proven and most convenient way of realizing this is through the migration of contact center operations to CCaaS.

What is CCaaS, and what it can do for CX

CCaaS is a model of delivering contact center functionality over the internet, without the need for on-premise hardware, software, or maintenance.

The cloud-based architecture of CCaaS allows providers to offer a range of features and capabilities that enable businesses to create, manage, and optimize customer interactions across voice, email, chat, social media, video, and more.

By migrating to CCaaS, businesses can achieve a long-lasting customer experience transformation that benefits their customers and their bottom line.

Take the first step on your CX transformation journey with reliable insights uncovered through automatic discovery and accurate CX forensics.

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How contact center migration to CCaaS can lead to customer experience transformation

The added functionalities offered by a CCaaS platform significantly elevate the potential for CX delivery and realize CX transformation. Here are a few of the main ways this is made possible:

Improved scalability

Seamlessly expand contact center operations to handle increasing customer demands and peak volumes without delays.

Enhanced flexibility

Enable agents to work from anywhere with an internet connection, ensuring availability and timely assistance to customers.

Elevated performance

Automate low-value tasks, allowing agents to focus on higher-value tasks to improve CX delivery and customer satisfaction.

Advanced features

Utilize speech recognition, sentiment analysis, and NLP to enhance call routing accuracy and improve personalization.

Increased security

Maintain up-to-date certifications and real-time threat monitoring to proactively protect sensitive customer information.

Why work with Blackchair?

Our automated CX management platform comes with several features you cannot find anywhere else.

Track and manage source and destination platforms on a single UI to ensure platform synchronization

Undo errors with a few clicks using our automated rollback feature instead of spending hours reverse engineering code

Reuse the platform through the project lifecycle to guarantee outcomes and reduce costs

End-to-end configuration auditing to turn CX migration into a precise, accurate operation

Our partners

We work with industry-leading partners to ensure that our solution can turn CX migration into a seamless, productive process.

Our platform partners

Our integration partners

FAQs

How can Blackachair’s Clarity automated discovery services assist in unleashing customer experience transformation in my contact center?

Clarity automated discovery service by Blackchair scans your CX environment automatically to identify misaligned and junk configurations. It also assists organizations in eliminating the redundancy built into any legacy contact system to streamline the contact center for CX transformation and will lay out a clear road map for CCaaS migration based on the requirements and nature of the operation.

How to best determine the ideal CCaaS platform provider for my contact center migration?

The most recommended and proven method for initiating CX migration is through a guided approach powered by comprehensive pre-migration CX forensics enabled by an automated service such as Clarity to gain a complete understanding and visibility into your contact center.

Can automated solutions by Blackchair enable my contact center to sustain its momentum in the post-migration phase?

Yes, Symphony is an automated service by Blackchair that allows you to optimize synergy within your CCaaS operation and synchronize the various systems involved in CX delivery for a more streamlined and efficient operation that can help businesses maintain their pace at the post-migration stage and continue to unleash the full potential of their CX transformation efforts.

Leverage class-leading automated solutions to power your customer experience transformation!

Blackchair allows businesses to realize CX transformations with powerful automated solutions that optimize the effectiveness of CX delivery and maximize productivity in contact center operations to maintain peak performance at all times.

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