Dealing with the challenges of agents working from home?

Are you struggling with your current WFH arrangement? We understand that COVID-19 has forced you to make sweeping changes to your CX infrastructure so that employees can work at home.

While these changes were necessary, it has opened you up to new problems that hurt system performance. We understand your dilemma and want to help you resolve these issues ASAP.

Want to know how? Sign up below for a free consultation of your requirements

Contact center challenges resulting from the shift to WFH


We understand that the quick shift to #WFH has led to several issues in security, compliance, visibility and cloud migration, which, in turn, has created a host of problems in CX ops and services.

Poor quality, low uptime and unavailable support for over twenty-four hours, longer hold times, higher transfer rates and lower FCR rates are just some of the problems you are dealing with.

We can help you fix your issues and future-proof your CX infrastructure with our Compliance Auditing Service.

Reinforce critical CX/UC functions with Blackchair compliance auditing


Use our Blackchair compliance auditing solution to expose the problems undermining CX performance and resolve your issues using our library of automated solutions.

Diagnose CX issues

Use our system to track and detect any security issues hurting service quality.

Track and rollback changes

Know who is making changes and undo them to prevent unnecessary escalation of problems.

Reduce the burden on staff

Reduce errors and the burden on your #WFH staff by automating most functions.

Faster response anomalies

Get instant alerts to critical changes so you can respond faster to anomalies.

Monitor usage across all platforms

Maintain transparency across CX platforms to instantly know who makes changes.

Reduce MTTR

Ensure customers have access to service at all times by reducing MTTR.

Download the flyer on our compliance auditing service


Curious to know how Blackchair’s comprehensive auditing solution will prepare your CX infrastructure for today’s challenges? Download our brochure!

We explain how our service offering helps you improve visibility, security and compliance and cloud migration in more detail.

​Need help responding to work from home requirements? Sign up for Blackchair compliance auditing today.

Do you have any questions for us?

Need to talk to us right now? Send us an email at response@theblackchair.com and we will get back to you as soon as we can!