Blackchair > User Experience (UX)
Learn about the differences between CX and UX and how big a role CX plays in contact centres with The Blackchair.

CX vs UX: How different are they

  • Nick Timmins
  • Customer Experience (CX), NEWS & EVENTS, User Experience (UX)
  • No Comments

It’s easy to think of UX and CX as the same for the terms tend to be used interchangeably. Both terms are linked to the same objective of making sure customers have a positive experience with the brand or organisation. However, while CX and UX are linked, both terms have their differences, especially in regards…