The importance of visibility in UC cloud
- July 3, 2019
- Apira Giriharan
- Unified Communications (UC)
- No Comments
The shift to UC cloud has allowed contact centres to enhance communication with customers while reducing operating costs. However, many contact centres have yet to realise the importance of maintaining visibility in their cloud. We feel that most are not even aware of the concept of visibility and its benefits. Aware or not, contact centres…
The challenges of getting visibility in the UC Cloud
- June 25, 2019
- Apira Giriharan
- Unified Communications (UC)
- No Comments
We often discuss with our peers and clients why organisations should make visibility in cloud UC their top priority. A recent survey revealed that most companies are yet to gain proper visibility into their respective cloud environment, even though they clearly understand its importance, in terms of security. We have a different theory altogether –…
21st century UC solutions that will improve contact centre services
- June 18, 2019
- Apira Giriharan
- Unified Communications (UC)
- No Comments
Contact centres are expected to manage the omnichannel touchpoints of customer service and create a seamless framework for internal communications if they want to stay competitive in the 21st century, a daunting task for any organisation. However, UC solutions provide the communications framework contact centres need for perfect CX and seamless internal communication. 21st-century technological…
UC/CC Configuration – The Assets you don’t even know you have
- May 17, 2019
- Gene Reynolds
- NEWS & EVENTS, Unified Communications (UC)
- No Comments
When people discuss their assets or their intellectual property of their business they tend to gravitate towards the tangible. The products, the furniture, the people, the bricks and mortar, as well as the technologies they invest in. And that’s to be expected; It’s visible and easy to calculate value for. I have been around contact…