Return on Investment

Your Spotlight© investment will begin returning value to the business within the very first hour of going live.

Many receive advice, only the wise profit from it. Harper Lee

Other customers have enjoyed the benefits of Spotlight in the following areas:

  • Faster troubleshooting and mean time to repair
  • Improved security, auditing effort and regulatory compliance
  • Faster project implementations and a reduction in work effort
  • Improved communication regarding outages and unauthorised change
  • Reduction in project defects and delays
  • Improved root cause analysis
  • Reduction in support calls from your clients
  • Faster “bring into service” effort
  • Improved efficiency in the contact centre line of business

This spectrum of benefits has delivered a payback in less than three months.

blackchair Europe Abbey House, 1650 Arlington Business Park, Theale, Reading, Berkshire, RG7 4SA. +44 845 456 6751
blackchair Americas 71 Stevenson Street, Suite 400, San Francisco, California, 94105. +1 415 655 6788
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