Whether you are planning to continue using Genesys Engage or migrate to another CCaaS, Blackchair’s solution can help you streamline operations, cut costs, and maximize CX ROI
Whether you are planning to continue using Genesys Engage ormigrate to another CCaaS, Blackchair’s solution can help you streamline operations, cut costs, and maximize CX ROI
Are your technical and business teams struggling to monitor your CX environment? We understand that a lot of factors can throw off project delivery.
Blackchair Symphony is a auditing and configuration management platform that allows you to create a more efficient and transparent CX environment while reducing the cost and time you usually devote to managing your CX operations.
Our solution combines real-time auditing and management features that allow you to perform several critical operations, such as managing MADC tasks, assigning skills to agents, and automated rollback to help you streamline complex processes, cut costs, and double productivity.
This will help your team manage your configuration workload more effectively to optimize management, reduce costs, and improve productivity while creating a more transparent CX environment.
With Genesys planning to focus on a single cloud solution, we could see support for Genesys Engage fall. However, the Blackchair solution will continue to support Genesys Engage for users who continue to use it. This means our features, such as automated auditing, will be available to you to help optimize the Engage platform and ensure steady ROI.
However, if you wish to take a different approach and migrate to a new platform, we recommend following Gartner’s recommendations and using your audit record to facilitate migration.
Clarity is an automated management platform that can audit your solution within two weeks, to distinguish valuable data from legacy data and make migration more efficient and less risky.
To get Gartner’s recommendations on planning a cost-efficient CX migration, check out the report below.
For more information on CX migration, don’t hesitate to check out this article from Sheila McGee.
If you want more information on how Blackchair can support you, feel free to contact us.
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