Automated business continuance planning and disaster recovery to mitigate risks with Continuance
Leverage a powerful end-to-end service, covering configuration tracking, automation, and consultancy services to improve continuance in your Genesys Cloud platform.
Continuance is an add-on to Symphony and is vital for optimizing your Genesys Cloud platform due to the unique challenges posed in business continuance planning due to a lack of automated avenues to move changed configurations between your production org and design org.
Here are a few key areas where the Continuance service from Blackchair can help organizations maximize ROI from Genesys Cloud:
- Minimize the manual effort that is tied up in the tracking of changes
- Retain all platform data to meet internal audit, regulatory, and compliance requirements.
- Removes the need to manually gather changes that have occurred in your primary org
- Configure alerts to notify on successful or non-sucessful updates as per client specifications.
- Reduces manual effort in publishing change to any org including a DR
- Eliminate human error and risks/errors arising from manual mistakes
- Improves resilience massively in the event of a Genesys cloud outage
- Supports extremely seamless transitions between production and DR org
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FAQs
Business continuity planning (BCP) is the process of creating systems of prevention and recovery to deal with potential threats to a company. Its goal is to ensure that a business can continue operating during and after a disruption, such as a natural disaster, cyberattack, or power outage. BCP focuses on maintaining essential functions and services while minimizing downtime and financial losses. This involves identifying potential risks, creating strategies to mitigate them, and developing detailed plans for emergency response, communication, and recovery.
The five key steps of a business continuity plan are:
- Risk assessment: Identify the threats that could disrupt business operations, such as natural disasters, cybersecurity threats, or supply chain failures.
- Business Impact Analysis (BIA): Analyze how these potential risks would affect key business functions and estimate the impact of downtime on operations, revenue, and reputation.
- Strategy development: Develop strategies to minimize the impact of risks and ensure that critical operations can continue or recover quickly. This could include backup systems, alternative suppliers, or remote work solutions.
- Plan development: Create a detailed continuity plan that includes step-by-step procedures for emergency response, communication, resource allocation, and recovery for each critical function.
- Testing and maintenance: Regularly test the business continuity plan through drills and simulations to ensure its effectiveness. Update the plan as needed to address new risks or changes in business operations.
Examples of a business continuation plan include:
- Disaster recovery plan: A company may establish a plan for recovering IT systems and data after a cyberattack or natural disaster. This could involve data backups, redundant servers, or cloud-based solutions.
- Emergency response plan: A company might create a plan to evacuate employees safely during a fire or flood, with specific roles assigned for communicating with authorities and managing the situation.
- Pandemic response plan: During a health crisis, a business could have a plan that includes remote working protocols, alternative supply chain options, and procedures for protecting employee health while maintaining operations.
Find out more about business continuance planning
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