Optimize CX configuration management to maximize productivity

Use our automated CX configuration management platform to reduce operating costs, streamline innovation, and improve service quality.

Optimize CX configuration management to maximize productivity

Use our automated CX configuration management platform to reduce operating costs, streamline innovation, and improve service quality.

Improve CX ROI by automating manual configuration methods

Looking to automate CX configuration management? Over-reliance on manual configuration methods generates a cacophony of problems.

It prolongs system downtime, hinders operational efficiency, takes up valuable time, and undermines innovation, which hurts the quality of service and CX ROI.

Fortunately, there is a way to resolve these issues.

With an automated solution, you can turn configuration management into a productive function where you can resolve problems quickly, save time, cut costs, streamline innovation, and deliver high-quality CX service.

Improve the rate of delivery with our CX configuration management solution

Our solution provides an ongoing framework that will help you handle all IT and business demands while offering unique insights that accelerate the rate of CX innovation. Use our solution to:

  • Automate several CX activities including external lists, file management, and script execution.
  • Manage multiple vendors from one easy-to-manage platform that guarantees consistent CX delivery.
  • Orchestrate complex activities through third parties and bring agile methodology to CX operations.
  • Rollback unauthorized configurations to your CX ecosystem in a few clicks to increase efficiency.

Improve the rate of delivery with our CX configuration management solution

Our solution provides an ongoing framework that will help you handle all IT and business demands while offering unique insights that accelerate the rate of CX innovation. Use our solution to:

  • Change analysis to better understand daily and exceptional changes to the platform
  • Monitor real-time configuration changes and police entire CX environments
  • Provide watchlist notifications to help optimize configuration
  • Deliver automation systems to reduce manual work - less typing to do!

Maximize CX productivity by automating activities

Use our CX configuration solution to gain the following benefits:

Improve CX delivery and business demands to create a productive ecosystem

Coordinate activities from multiple CX vendors to streamline operations

Complete tasks faster by processing external webpage execution features

Innovate at a faster rate by bringing a new feature to completion more efficiently

Maximize CX productivity by automating activities


Use our CX configuration solution to gain the following benefits:

Improve CX delivery and business demands to create a productive ecosystem

Coordinate activities from multiple CX vendors to streamline operations

Complete tasks faster by processing external webpage execution features

Innovate at a faster rate by bringing a new feature to completion more efficiently

Blackchair's automated configuration for CX solutions


Want to try out the solution? Book a demo with us. You can enjoy all that the Blackchair solution has to offer–lower operating costs, better delivery, and efficient processes for free.

Don't believe us? Visit the page below to book a free demo.

Blackchair's automated configuration for CX solutions




Want to try out the solution? Book a demo with us. You can enjoy all that the Blackchair solution has to offer–lower operating costs, better delivery, and efficient processes for free.

Don't believe us? Visit the page below to book a free demo.

Our partners


We work with renowned firms around the world to help our clients enhance business outcomes and make sure our solution delivers the best technology.


Platform Partners

Our platform partners help maximize CX delivery and accelerate the innovation


Integration Partners

Our integration partner can help you get the most out of your contact center technology

What problems would the CX configuration management solution solve?

The CX configuration management solution would give you far better insight into what is happening in your CX platform. If you are having problems tracking system changes and are not sure who is making them, then our configuration management solution can give you clarity into how your platform is working.

How will improving configuration management lead to better delivery?

Improving configuration management will give you better insight into how your CX platform is performing. You will understand who is making changes to your system and have the ability to block unauthorized changes, leading to a more stable platform that CX agents can work in. A more stable system can help improve productivity and delivery.

How can I coordinate activities from multiple vendors?

The Blackchair management solution features a generic API that supports all major CX vendors. This generic interface makes it easy to integrate different vendors into the system without expending too much time and effort.

Can you tell me more about automated rollback?

Automated rollback is a feature unique to our Blackchair configuration management platform. If you find the CX platform disrupted, you can use our platform to look into what changes were made to the system and who made the changes. You can then reverse the system to a state before these changes were made and restore system stability.

Contact us for more information

Have more questions? Feel free to contact us. Send us your queries and we will get back to you.

>