Learn about the differences between CX and UX and how big a role CX plays in contact centres with The Blackchair.

CX vs UX: How different are they

  • Nick Timmins
  • Customer Experience (CX), NEWS & EVENTS, User Experience (UX)
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It’s easy to think of UX and CX as the same for the terms tend to be used interchangeably. Both terms are linked to the same objective of making sure customers have a positive experience with the brand or organisation. However, while CX and UX are linked, both terms have their differences, especially in regards…

Top DevOps Tools

Top DevOps tools you need to try in 2019

  • Nick Timmins
  • NEWS & EVENTS
  • No Comments

Given our love for all things DevOps, one of our favourite pastimes is the dissection of top DevOps tools. As discussed frequently on our blog, DevOps refers to the time-saving combination of software development and IT operations. With the power of this kind of automation, many companies (and our clients!) improve their workflow by as…