Here’s a sneak peek into our CX/UC excellence webinar

  • Apira Giriharan
  • NEWS & EVENTS
  • No Comments

When I speak to executives who represent contact centres or UC solutions, they tell me about some of the challenges they face with their UC/CX solution. While the words and specifics vary, it all boils down to one core issue: A lack of oversight. It presents problems when engineers need to troubleshoot issues, monitor resource…

cloud migration process

Staying on top of the cloud migration process with the right configuration management tools

  • Apira Giriharan
  • Cloud Migration
  • No Comments

Cloud migration comes with its share of risks. In an ideal world, migrating to a new platform would be as simple as copy-pasting text on MS Word. Unfortunately, that is not the world we live in. Instead, we live in a world where the cloud migration process is fraught with complications with the propensity to…

cloud migration services

Essential KPIs to measure cloud migration services

  • Apira Giriharan
  • Cloud Migration
  • No Comments

KPIs are an essential part of cloud migration services. Contact centres and cloud providers need to operationalise and measure the quality of the end-user experience (employee workflow), security (to protect data) and infrastructure (to support their operations). Having the right KPIs helps all parties monitor the migration process to see which areas are doing well…

Intellectual property agreement

Drafting an agreement to secure intellectual property during cloud migration

  • Apira Giriharan
  • Cloud Migration, Intellectual property
  • No Comments

Securing intellectual property (IP) should be a top priority for any contact centre looking to migrate to the cloud. The reasons for the importance are two-fold: regulatory compliance and securing a competitive advantage. However, migrating to the cloud can muddy the subject of ownership, especially when working with a cloud provider. There is also the…

Learn the best strategies to secure the migration of your business IP to the cloud.

How do you keep ownership of your business IP as you move to the cloud?

  • Apira Giriharan
  • Cloud Migration, Config management
  • No Comments

The benefits of a cloud-based solution for contact centres are numerous, but so are the challenges of migrating to the cloud. While the topic of maintaining a smooth migration has been discussed at length, what is not given as much attention is the protection of business intellectual property (IP). The solution many companies adopt is…

Blackchair to demonstrate its CX analysis platform at the G-Summit Europe 2019

  • Apira Giriharan
  • NEWS & EVENTS
  • No Comments

Blackchair is proud to announce its presence at the G-Summit Europe 2019 hosted by Genesys, taking place in Amsterdam, the Netherlands from September 10th to 12th. A silver sponsor of the event, Blackchair will be present to demonstrate its DevOps automation and auditing features for Genesys PureEngage, Pureconnect and PureCloud, SLA management, migration capabilities and…

Customer data protection is a crucial aspect of cloud migration. Learn the best practices here.

Customer data protection: How to protect customer data on the cloud

  • Apira Giriharan
  • Cloud Migration, Customer Data
  • No Comments

Customer data protection refers to the policies, technology and processes, contact centres undertake to protect the personal information of their customers when operating on the cloud. But beyond that, the ability to protect your customers’ data is a major statement on your brand. Failure to do so spells disaster for customer confidence and reputation. Hence,…

The importance of visibility in UC cloud

  • Apira Giriharan
  • Unified Communications (UC)
  • No Comments

The shift to UC cloud has allowed contact centres to enhance communication with customers while reducing operating costs. However, many contact centres have yet to realise the importance of maintaining visibility in their cloud. We feel that most are not even aware of the concept of visibility and its benefits. Aware or not, contact centres…

Achieving complete visibility in the UC cloud isn't easy, learn about the challenges face with Blackchair.

The challenges of getting visibility in the UC Cloud

  • Apira Giriharan
  • Unified Communications (UC)
  • No Comments

We often discuss with our peers and clients why organisations should make visibility in cloud UC their top priority. A recent survey revealed that most companies are yet to gain proper visibility into their respective cloud environment, even though they clearly understand its importance, in terms of security. We have a different theory altogether –…

Learn the newest UC solutions that will change your contact centre operations

21st century UC solutions that will improve contact centre services

  • Apira Giriharan
  • Unified Communications (UC)
  • No Comments

Contact centres are expected to manage the omnichannel touchpoints of customer service and create a seamless framework for internal communications if they want to stay competitive in the 21st century, a daunting task for any organisation. However, UC solutions provide the communications framework contact centres need for perfect CX and seamless internal communication. 21st-century technological…

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