CX giants are starting to feel the regressive effects of rising inflation and a ...

Read More

Digital transformation has been proliferating throughout the CX industry. Known as the digitization of ...

Read More

As leading tech vendors Microsoft, Google, Amazon, Zoom, and Cisco enter the CCaaS market, ...

Read More

A prominent CX platform provider has decided to build on its existing partnership with ...

Read More

Move, add, change, and delete (MADC) are simple tasks but consume far more resources ...

Read More

The contact center software market is expected to reach $60.35 billion by 2027, exhibiting ...

Read More