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Summary of the Position – Senior Consultant
Job ID: 157544 | North America – Virtual Office

The Senior Consultant is responsible for customer best-practices consulting, multi-vendor platform translations/migrations, data analysis and documentation. With the Global CX space expanding capabilities/technology beyond the traditional premise based contact center model, into either a hybrid model (Prem & Cloud) to by moving to a pure Cloud provider (CCAS), Blackchair are the industry leader in CX migrations globally.


In this role, the primary responsibilities will include (but are not limited to):

  • The primary objective of the Blackchair Senior Consultant is to apply industry best-practices consulting for multiple vendor platforms, as it relates to migrations (premise>premise, premise>cloud, cloud>premise, cloud>cloud, etc)
  • Deep data analysis, centering around CX configuration and historical call data
  • Using the Blackchair software platform, translation of data models from legacy platforms, to Cloud platforms
  • Quickly understands the Blackchair software platform and integrations into the CX space both on premise and cloud
  • Focuses on good communication & presentation skills (both oral & written), and is a demonstrated team player. Capable of working with limited supervision remotely or at a client’s site


  • Minimum 5 years Technical, hands on experience in two or more of the following areas:
  • Genesys, Avaya, Cisco, Five9, Nice InContact, Amazon Connect experience
  • Cloud platform experience (AWS, GCP, Azure)
  • Databases & Scripting (MongoDB, PostgresSQL, MSSQL, Oracle)
  • Scripting languages (JSON, Java, Javascript, PHP, VB, C++)
  • Virtualization platforms (VMWare, Citrix, etc)


  • Formal education in Software Engineering and/or Telecommunications at a bachelor level, or equivalent work experience
  • Strong data analysis & documentation skills
  • Must possess excellent customer facing skills at all levels of an organization
  • Ability to work in extremely complex projects and make difficult decisions
  • Strong troubleshooting skills
  • Ability to learn new technologies quickly
  • An effective communicator in English, both written and oral
  • Travel as required – 10%


We’re always looking for great people to join our team. If you’re passionate about working hard and having fun while doing it, apply today and begin your journey with Blackchair! Blackchair is an equal opportunities employer. We strongly believe that employing a diverse workforce is central to our growth. We make recruiting decisions based on your experience and skills.

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