Symphony – Functionality brief for Genesys Cloud

Symphony brings a powerful range of additional configuration management and automation features to your Genesys Cloud administrators, business users and managers. By gathering real time configuration change activity and providing robust automation features and business tools, Symphony can reduce your risk of operational costs, avoid costly mistakes of design, accelerate your development, and ultimately allow you to conduct business with fewer resources.

For Line of Business Managers – manage and coordinate complex skilling, call management and bulk agent management faster without the need for GCloud or Engage Administration access

For DevOps and Project Management – innovate faster with fewer defects; recover from mistakes instantly and shorten time to value

For Administrators – Automate repetitive tasks; remove laborious MADC jobs and reduce the manual activities which can lead to mistakes

The suite provides three core sets of features:

• Configuration Auditing &Reporting
• Configuration Automation and Self Service
• Business User Portal

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