Build your competitive advantage with CX configuration automation
Orchestrate complex activities across your CX ecosystem with our CX management platform
Are you having trouble configuring your CX ecosystem? Working with a multi-vendor CX ecosystem can make it impossible to synchronize complex operations.
Each CX vendor has a unique configuration environment, making it a challenge to execute tasks across these different platforms.
Attempting to do so can compromise efficiency, hinder productivity, raise costs, and put a strain on your CX resources.
With the right CX configuration automation solution, however, you can ensure that your multiple CX environments are in line, guaranteeing consistent design across your global CX ecosystem.
Your CX engineers will also be able to orchestrate complex operations across your multi-vendor CX ecosystem to accelerate productivity, reduce cost overruns, and improve efficiency across your ecosystem. Helping you build an instant competitive advantage.
Complete critical activities using CX configuration automation
Orchestrate complex activities across multiple CX platforms like Jenkins
Automate different activities such as external lists, file management, and script execution
Process external webpage features to reduce strain on your resources
Orchestrate third-party activities to ease execution
Choosing the right platform
The Blackchair CX management platform offers you all the features you need to optimize your configuration operations through CX configuration automation.
Some of these features include:
A generic API from where you can manage multiple CX platforms
Automated rollback system to undo unauthorized configuration changes
An ongoing framework to manage day-to-day business and IT demands
Optimize CX configuration to improve productivity
By using the Blackchair platform, you can:
Bring DevOps and Agile methodologies to your CX environments and improve productivity
Streamline CX configuration to reduce operating costs
Reduce the strain on CX resources and eliminate errors by automating operations
Book a free demo
Want to see our solution in action? Book a demo with us!
We will demonstrate how the platform works and cover critical features like automated rollback. You can also get answers to any questions you may have, and discuss how CX configuration automation can help improve your outcomes.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
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FAQs
You can prevent unauthorized configuration changes from having a permanent effect on your CX platform. When you detect configuration changes that have changed CX operations, you can quickly undo them with our automated rollback feature.
The feature, unique to our management platform, can roll back your CX system to a prior state before the changes were made, eliminating unauthorized configuration changes.
Our CX solution comes with a generic application programming interface (API). The interface acts as a hub for all CX solutions where differing configuration coding will not conflict with each other. Engineers can use the Blackchair API to access the code of different CX solutions from one location, making any operations across a complex environment easier to manage.
Our CX management platform streamlines CX configuration operations, reducing the workload your engineering team faces. The platform also features automation to complete complex, demanding operations.
Get in touch with us
Do you have more questions? Feel free to get in touch with us and begin your journey to optimize CX configuration with Blackchair.
