Gain Five9 migration assurance with Blackchair
How Blackchair and Five9 work together to create a seamless migration project
Discover and catalog your collection of relevant legacy systems and data within four weeks.
Inject the system relevant configuration data from legacy systems into the Five9 solution
Translate configuration data into the language of the Five9 solution without human intervention.
Track configuration changes on the source and the Five9 solution to streamline migration.
Utilize an automated rollback feature to undo harmful configuration changes with a few clicks.
Manage your Five9 and source solution at the same time on a single UI to help oversee migration.
Why work with Blackchair?
Migrating to a new CX solution is an intimidating experience because guaranteeing a smooth, risk-free move to the destination solution is difficult even with a migration plan and executive buy-in.
The Blackchair automated CX management platform helps you gain Five9 migration assurance, reduce risk, and improve outcomes.
With our platform, you can turn CX migration into an automated, data-driven exercise to make a smooth, seamless shift to the Five9 solution by leveraging our platform to complete critical operations such as controlling the flow of configuration data and automating catalog analysis.
The benefits of choosing Blakchair for Five9 migration assurance
Gain instant knowledge of design spanning legacy platforms and Five9 systems in quick time.
Exit legacy solution to the Five9 solution without any major disruptions to the ecosystem and project.
Get a comprehensive report on how legacy systems are used in real-time to improve migration.
Slash delivery times, costs, and improve productivity by automating configuration data translation.
Reduce or eliminate manual processes to streamline processes and reduce strain on your team.
Realize productivity benefits and cost savings on a much swifter timeline to maximize ROI.
Reduce defects and prevent errors from undermining the project to ensure system stability.
Re-use the system throughout the lifecycle of the project, maximizing ROI on your investment.
Have questions?
Want to know how you can cut costs and improve outcomes during your migration project? Book a demo with us to learn more.
Our specialists will go over the platform with you and address any questions you may have.
FAQs
Automated rollback is a feature exclusive to the Blackchair platform. Since our platform tracks configuration changes, users will have detailed logs of all system changes, giving you a snapshot of how the system operated before changes were made.
Thanks to this feature, if a configuration change resulted in a system error, you can look up system logs, determine who made the change, what they did, and undo it in a few clicks.
This reduces troubleshooting time and minimizes disruption to your migration project.
Blackchair tracks all types of configuration changes, including amendments to value settings. The system can also track the specific actions taken during a set time and who made them. This makes it easy to undo changes should the need arise.
