The CX cloud migration solutions that will transform financial services
Turn CX migration into a higher value-added and efficient process with our CX management platform
With COVID-19 throwing the finance industry into a lurch, consumers and business clients are turning to banks, insurance, credit unions, and other institutions to navigate a turbulent financial environment, which has led to a surge in call volumes.
Providing high-quality customer experiences, while meeting the surge in demand requires you to migrate to a cloud-based platform that provides the seamless omnichannel customer experience that will help you meet customer needs and provide timely support as needed.
But migrating to a different platform is fraught with complications that could disrupt operations and drive up costs. By leveraging CX cloud migration solutions, like what we provide, you can automate the migration process and convert it into a streamlined, seamless procedure to ensure that any migration endeavors are efficient and profitable for your finance firm.
Complete critical activities using CX configuration automation
Difficulty in assessing legacy systems for valuable data, prolonging migration efforts
Exposure to excessive security risks increases migration costs
Translating data from source to the destination platform
Lack of expertise to complete pre-migration, migration, and post-migration processes
What are the benefits of CX cloud migration solutions?
Automate several pre-migration, migration, and post-migration processes to reduce costs and boost productivity
Undo undesirable changes within minutes with our automated rollback system
Catalog legacy CX solutions for forensic analysis to easily identify valuable legacy data
Translate configuration data to make a seamless transition to the destination platform
Improve migration security by continuously auditing source and destination platform
Integrate CCaaS platform into a continuous development framework to streamline migration
Lower costs by cutting down on errors and unplanned, routine, or manual efforts
Migrate relevant premise data directly into your destination platform in weeks rather than months
Why use Blackchair to optimize CX migration?
At Blackchair, we have over 15 years of experience helping CX centers across different industries, such as finance, to tackle their CX migration woes.
Our end-to-end migration platform can streamline all stages of the migration project, from pre-migration to post-migration, and bring much-needed clarity to an otherwise complex and time-consuming process.
An ecosystem of channel, strategic alliance and technology partners
Together we have helped over a hundred of the global Fortune 2000 transform their CX operations, improve operational efficiency and significantly reduce costs.
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FAQs
A CX migration solution can automate these processes and streamline complex steps to reduce complexity and costs.
Automated rollback is our unique feature that mitigates the risks of CX migration.
Migration is often fraught with risk. If a mistake is made, it is difficult to undo these errors—throwing the project into chaos. But our automated rollback feature allows you to undo errors by rolling back the system to a prior state, removing a major risk in cloud migration effectively.
Blackchair uses automation to collect and translate configuration data from current to source platforms.
The process can be automated so no human intervention is required. The Blackchair platform is also compatible with different CX solutions, making transitions a more seamless process.
We researched the best security practices recommended by global companies like Amazon, Google, and Microsoft and built our data security policies around the most effective practices.
We offer both on-premise and cloud-based offerings depending on our client’s requirements.
Want more information on our CX management platform?
See it in action when you sign up for a free demo today.
