The latest developments in customer journey orchestration Customer journey orchestration is the process of designing and delivering seamless, personalized, and consistent experiences across multiple channels. It is a key component of CX management nowadays, as it enables businesses to
Read MoreGo green or go home: the importance of sustainability for CX in 2024 Customer experience is no longer just about satisfying customers’ needs and expectations. It is also about delivering services that are environmentally friendly and socially responsible. This
Read MoreThe evolution of shopping habits and how they have affected the CX landscape Over the past few years, customer behavior has undergone significant transformations, especially after the more permanent lifestyle changes influenced by COVID-19, such as shopping habits. More
Read MoreCCaaS providers experiencing customer exits with ‘COVID contracts’ expiring We are one month into 2024 and many CCaaS providers are seeing customer exits with their standard 3-year contracts ending with the dawn of the new year. With the COVID-19
Read MoreDevelopments in the CX market you should consider for smooth contact center operations in 2024 The CX landscape is experiencing rapid growth and development, especially with the popularity of cloud computing solutions and automation options that are continually expanding
Read MoreEmpower your customers with self-service contact center functionality As always, the new year brings a whole host of predictions, developments, and trends that have the potential to shake up the CX landscape. The growth of cloud contact center solutions,
Read MoreContact center optimization strategies to enrich CX in 2024 Now more than ever before, customer experience is a crucial focus of businesses across the board. Customers of today are demanding more personalization, more proactiveness as well as faster and
Read MoreA closer look at Microsoft's digital contact center platform Based on a combination of Microsoft Teams, Dynamics 365, Power, Azure, and Nuance AI capabilities, Microsoft’s digital contact center platform is all but set to dive into the CCaaS market.
Read MoreThe role of visual engagement in enhancing customer experience Today, businesses are continually striving to provide positive customer experiences and enhance customer satisfaction and loyalty. Over the years, the CX industry has adopted many advanced tools to achieve this
Read MoreHow conversational messaging is revolutionizing CX The modern business landscape is becoming increasingly digitized with each passing day, and customers expect their favorite brands to understand their unique needs and preferences and deliver an emotionally engaging and connected customer
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