Optimize your CX with our solution
Automate CX functions to resolve issues
Having problems managing your contact center operations?
Whether you are working with an on-premise or cloud-based CX platform, keeping operating costs under control is a challenging endeavor.
A complex CX ecosystem makes it hard for CX engineers to run it efficiently, leading to strain and poor use of CX resources that could ultimately lead to production defects.
When systems are down for a long time, productivity gets affected, making it difficult to adhere to deadlines for project completion.
These inefficiencies can be rectified to reduce possible defects and minimize system downtime, ensuring CX projects are completed in a timely manner and within budget.
To create an efficient, transparent platform that maximizes CX ROI, you need an automated customer experience management solution.
Finetune CX operations using automation
The Blackchair CX management solution can automate CX workflows to better manage lifecycle operations in real-time and help you oversee CX project management more efficiently.
With the platform, your CX engineers can:
Enable separate work environments
Reduce execution costs and complete projects faster.
Automate tedious CX processes
Reduce the strain on resources by automating operations.
Ensure consistency in quality
Create processes to deliver quality in a timely manner.
Improve productivity with an automated customer experience management platform
Our automated CX management solution can transform your CX processes by helping you accrue the following benefits:
Optimize production and testing:
Complete CX projects within a shorter timeframe and consume fewer resources.
Reduce operating costs:
Reduce resources needed to complete CX operations, thereby cutting costs.
Keep CX platforms stable:
Execute processes to reduce downtime and create a stable CX platform.
Want to find out how this is possible?
Book a demo! Get a better understanding of how our CX management platform can help you optimize your CX operation efforts.
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FAQs
When CX engineers are working on a new project, they often do their programming within the production environment of the CX platform, which disrupts system stability. To resolve this problem, Blackchair offers separate environments for development and production. The development environment is a near duplicate of its production counterpart, allowing CX engineers to programme their applications and make any necessary changes without compromising the platform’s stability. When the finished product is ready, they can migrate the application over to the production environment seamlessly.
Blackchair uses automation to collect and translate configuration data from current to source platforms.
The process can be automated so no human intervention is required. The Blackchair platform is also compatible with different CX solutions, making transitions a more seamless process.
Inconsistency in operations occurs when CX engineers and agents do not have a standard for best procedures and processes. Blackchair can help resolve this problem by allowing engineers to create and save parameters for operating the platform. These parameters can be applied to your entire CX ecosystem to ensure consistency in operations.
Resources and insights
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Have more questions? Feel free to contact us. Send us your queries and we will get back to you.
