July 22, 2024

Is change management the game changer for future CX operations?

Is change management the game changer for future CX operations? Change management is a consideration that every business needs to make, especially in today’s rapidly evolving CX space. As companies strive to stay competitive and deliver exceptional customer experiences,

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July 19, 2024

The future Of CX with cloud-native data platforms

The future Of CX with cloud-native data platforms In today’s digital age, CX is more important than ever with customers expecting fast, reliable, and personalized services. This means that businesses need to stay on their toes and address these

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June 9, 2024

Presentation: An introduction to Symphony

Presentation: An introduction to Symphony A quick look into the configuration, auditing & automation capability that’s delivers a more productive, efficient and transparent CCaaS operating environment. A summary of the Four levers of agile change | Case Study |

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May 9, 2024

Presentation: Accelerating CCaaS Migration with Clarity

Presentation: Accelerating CCaaS Migration with Clarity A quick look into how to leverage real decision-grade data to drive design planning optimisation - removing both assumptions and best-guessing. A summary of the Migration audit | Migration assurance | Service engagement

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